Sustainability at BCH
BCH Empowering Health through Sustainability
BCH is committed to the principle that sustainability can only be achieved through collaboration among all stakeholders. Additionally, it is essential to cultivate a mindset that values social and environmental responsibility, as well as transparent governance. These principles are the foundation for long-term stability and sustainable growth. As a prominent healthcare service provider, BCH strives for balanced organizational development by implementing effective environmental practices. This includes reducing energy and resource consumption, prioritizing the health and safety of our patients and staff, and fostering shared value within the community and society at large. We achieve these goals through a well-defined sustainability strategy and a systematic performance monitoring process, guided by a deep sense of responsibility. At BCH, we are passionate about creating lasting value for everyone who puts their trust in us. Your care is our commitment, and we strive to make a meaningful difference in your life.
Sustainability Report 2024
ESG Highlights
Sustainability Policy
BCH is dedicated to advancing the organization through a sustainable development framework that integrates key international principles, including the UN Global Compact, the Sustainable Development Goals (SDGs), ISO standards, and GRI guidelines, into our business strategies. This approach is designed to achieve a balanced focus on economic, social, and environmental outcomes. To facilitate this commitment, we have implemented an operational framework that aligns with stakeholder expectations, prioritizing risk assessment, responsiveness to global trends, and the creation of shared value within society. BCH has established comprehensive policies and practices addressing sustainability issues, which undergo an annual review to ensure alignment with evolving standards and directives. Our ongoing communication and engagement with stakeholders at all levels enable us to effectively identify material issues that impact both our organization and the broader community. These insights are incorporated into our strategic planning processes, enhancing our resilience and promoting long-term sustainable growth.
Sustainability Policy
Download
Stakeholders in Business Value Chain Analysis
Stakeholder Engagement and Analysis Across the Business Value Chain
Suppliers/Partners
Needs and Expectations
- Transparent and fair negotiations or contractual agreements.
- Opportunities for future business collaboration.
- Privacy and confidentiality of agreements or information under commercial contracts.
Engagement Channels
- Company visits and direct meetings between the company and suppliers/partners.
- Joint meetings with suppliers, such as new product presentations or product usage training sessions.
Response Strategies
- Maintain strong relationships with suppliers by ensuring transparency and fairness in procurement and bidding processes.
- Regularly engage in dialogue and exchange of feedback.
- Encourage suppliers to adopt sustainable business practices.
- Safeguard supplier information through secure and confidential data management.
Government Agencies
Needs and Expectations
- Comply with all applicable laws, regulations, and related requirements.
Engagement Channels
- Listen to and provide feedback or suggestions regarding government policies, regulations, and practices.
Response Strategies
- Conduct business activities ethically and in strict accordance with all relevant legal and regulatory frameworks.
Employees
Needs and Expectations
- Opportunities to learn, develop skills, and enhance capabilities in response to business changes.
- Fair and equitable treatment for all employees.
- Appropriate compensation, benefits, and opportunities for career advancement.
- Engagement in company-related activities and operations.
- Implementation of occupational safety and environmental management practices in accordance with standards.
Engagement Channels
- CEO roadshow
- New employee orientation programs.
- Seminars and training sessions for employees.
- Mechanisms for collecting employee feedback and suggestions.
- Internal communication channels.
- Employee engagement surveys.
Response Strategies
- Provide training and skill development programs for employees.
- Listen to employees’ opinions, suggestions, and understand their needs.
- Communicate relevant information and policies to employees, such as human rights policies.
- Offer employees opportunities to participate in various activities and events.
- Offer competitive compensation aligned with responsibilities and comprehensive benefits.
- Improve the work environment in accordance with occupational health and safety standards.
Customers/Patients
Needs and Expectations
- Receiving healthcare services and treatment in accordance with established standards and ethical principles.
- Satisfaction and quality of service delivery.
- Access to accurate, precise, timely, and convenient health information.
- Reasonable and appropriate medical service fees.
- Privacy and security of patient information and treatment data.
Engagement Channels
- Communication and consultation through offline channels and online media (Website, Facebook, Line, Twitter) as well as the Call Center 1218.
- Customer satisfaction surveys.
- Public relations activities and health education programs.
Response Strategies
- Provide patient services in accordance with Hospital Accreditation (HA) standards and the international standards set by the Joint Commission International (JCI).
- Collect feedback, suggestions, and complaints to improve service quality.
- Organize health education and training programs.
- Assign the Customer Relations Department to evaluate incurred expenses and inform patients in advance.
- Establish a strict and secure system for protecting patient data and treatment information.
Shareholders/Investors
Needs and Expectations
- Strong business performance and growth.
- Good corporate governance and transparent management.
- Receiving satisfactory returns on investment and appropriate dividend payments.
- Transparent and continuous access to business-related information.
- Conducting business with a focus on sustainability and continuity, including social, community, and environmental responsibility.
Engagement Channels
- Holding the Annual General Meeting of Shareholders.
- Quarterly meetings between the company and investors/shareholders, such as Analyst Meetings, Opportunity Day, Company Visits, Conference Calls, and Roadshows.
- Disclosure of information through the Stock Exchange of Thailand, communication via website, phone, email, and annual reports.
Response Strategies
- Deliver strong financial performance and pay appropriate dividends according to company policy.
- Conduct business with careful risk management, ensuring transparent, fair, and auditable corporate governance.
- Disclose essential information about the company’s operations.
- Maintain an up-to-date and comprehensive investor relations website, and actively solicit and incorporate feedback and suggestions to ensure ongoing improvement.
Communities and Society
Needs and Expectations
- Improve access to medical services to promote a better quality of life.
- Promote and support social and community activities, including health promotion education.
- Operate with minimal impact on communities and society.
- Manage climate change appropriately.
Engagement Channels
- Listening to feedback and opinions from the community.
- Conducting activities in collaboration with the community, including health education and promotion, as well as volunteer projects.
Response Strategies
- The network hospitals provide services to insured persons under the Social Security Scheme.
- Expansion of network hospitals to border areas with limited access to medical services.
- Provide opportunities for the community to participate in various activities or projects.
- Support continuous funding for community and social activities.
- Establish channels to receive feedback, complaints, and suggestions.
Creditors
Needs and Expectations
- Receipt of principal and interest repayments according to agreed contract terms.
- Good operational performance and business growth.
- Good corporate governance and transparent management.
Engagement Channels
- Disclosure of information through the Stock Exchange of Thailand.
- Quarterly earnings announcement meetings.
- Communication via website, telephone, email, and annual reports.
Response Strategies
- Generate strong financial performance and repay principal and interest in accordance with contractual terms.
- Operate the business with prudent risk management, ensuring transparent, fair, and auditable corporate governance.
- Disclose essential information regarding the company’s operations.
Competitors
Needs and Expectations
- Operate the business in accordance with fair and ethical competition practices.
Engagement Channels
- Monitor overall industry trends.
Response Strategies
- Promote free trade.
- Act in accordance with the principles of fair competition.
Press
Needs and Expectations
- Receive accurate, timely, and up-to-date information equally.
- Provide opportunities for the media to meet and engage with top executives.
Engagement Channels
- Executive interviews via various media channels.
- Disclosure of information through the Stock Exchange of Thailand, website, phone, email, and annual report.
Response Strategies
- Disclose key and necessary information regarding the company’s operations.
- Listen to feedback and suggestions from the media.
Stakeholder Impact Management Across the Business Value Chain
DownloadMateriality Assessment for Sustainability Development
In 2024, Bangkok Chain Hospital Public Company Limited (BCH) reviewed its sustainability issues relevant to the business, based on stakeholder engagement principles and aligned with international sustainable development guidelines, as outlined in the GRI Standards (2021). The assessment process incorporated input from stakeholders and industry trends to prioritize issues and develop a Materiality Matrix. The review identified 13 material topics that are significant to both the company and its stakeholders. These topics have been used to guide the company’s sustainability strategies, goals, and future action plans.
1
Review of Material Sustainability Topics
2
Engagement with Internal Stakeholders
3
Engagement with External Stakeholders
4
Engagement with External Stakeholders
5
Validation
Economic
- Responsibility towards patients.
- Corporate Governance and Business Ethics.
- Privacy and data security.
- Supply chain management.
- Technology and innovation development.
Social
- Organization and employee development.
- Access to medical services.
- Occupational health and safety.
- Human rights management.
- Development and participation in the community.
Environmental
- Garbage and waste management.
- Water and wastewater management.
- Energy management and addressing climate change.
Materiality Assessment for Sustainability Development
DownloadSustainable Development Goals and Strategies
Material Topics
- Responsibility towards patients.
- Corporate Governance and Business Ethics.
- Privacy and data security.
- Supply chain management.
- Technology and innovation development.
Management Strategy
- Enhance capabilities, service quality, and build customer confidence.
- Provide patient services according to hospital standards, including HA and JCI.
- Conduct business under strict and careful risk management with transparent, fair, and verifiable corporate governance.
- Operate business activities correctly and appropriately in compliance with relevant laws and regulations.
- Develop capabilities to protect the personal data of stakeholders.
- Establish guidelines for exercising rights related to personal data.
- Conduct continuous risk assessments annually.
- Enhance capabilities, service quality, and build customer confidence.
- Promote the development of medical service innovations using technology to create business opportunities.
Material Topics
- Organization and employee development.
- Access to medical services.
- Occupational health and safety.
- Human rights management.
- Development and participation in the community.
Management Strategy
- Organize training to enhance employees’ knowledge and skills for effective job performance.
- Provide appropriate compensation and welfare, and support career advancement.
- Promote employee and stakeholder engagement to create sustainable value for society and community involvement.
- Participate in providing medical services to insured persons under the Social Security Scheme.
- Establish hospitals in border areas to improve access to effective medical services.
- Raise awareness and encourage behavioral changes to foster a culture of safety.
- Respect human rights, equality, non-discrimination, and individual diversity.
- Support public benefit activities for society.
- Promote health knowledge and improve access to medical services for society and communities.
Material Topics
- Garbage and waste management.
- Water and wastewater management.
- Energy management and addressing climate change.
Management Strategy
- Support proper waste management for each type of waste.
- Reduce waste at the source, such as by changing behaviors to reduce plastic use.
- Promote water conservation.
- Organize awareness activities on energy conservation for employees, partners, and patients/customers.
- Replace hospital and office equipment with energy-saving alternatives.
- Install renewable energy systems to reduce energy consumption and greenhouse gas emissions.
Sustainable Development Goals and Strategies
DownloadOverview of BCH’s Sustainability Performance
Corporate Governance and Economic Aspect
Total Revenue
11,832.40 Million Baht
Net profit attributable to the owners of the parent
1,282.40 Million Baht
Dividend per share
0.40 Baht Per Share
EBITDA
2,708.70 Million Baht
Tax Contributions to the Government
346.20 Million Baht
Personnel-Related Expenditures
2,395.60 Million Baht
Executives’ acknowledgement of the anti-corruption policy
100%
Executives’ acknowledgement of the business code of conduct
100%
Partner assessment
100%
Supply Chain Management and Local Procurement (Thailand)
1,842.69 Million Baht
Customer Satisfaction Measured Using the Evaluation Indicators Based on the Principles of
H A P P Y
92.50%
Number of beds
2,323 beds
Daily patient capacity
27,480 patients per day
Number of examination rooms
684 rooms
Number of insured persons under the Social Security Scheme in 2024 (as of December 16, 2024)
1,033,657 persons
Quota for insured persons under the Social Security Scheme in 2024
1,856,100 persons
Social aspect
Number of employees
7,054 persons
Male
17.04%
Female
82.96%
Average training hours per employee
15.70 hours per person per year
No
Cases of human rights violations in The entire value chain
No
Work-related fatalities were reported
No
Complaints from the community
Providing medical services under the Social Security Scheme
10 hospitals
Environmental Aspect
Greenhouse gas emissions
23,843.60
Tons of carbon dioxide equivalent (CO2e)
Greenhouse Gas Emissions Segmentation by Scope
Scope 1
11.46%
Scope 2
88.54%
Electricity Consumption for Operational Activities
56,728,311.05
kilowatt-hours (kWh)
Energy consumption intensity
4,794.32 kWh per million THB of revenue
Electricity Purchased from Renewable Energy Sources
2,658,022.13
kilowatt-hours (kWh)
Representing approximately
4.68% of its total electricity consumption.
Total Consumption of Oil and Fuel
455,726.74 liters
Energy consumption intensity
38.52 liters per million baht of revenue.
Water intake from various sources
(*including process water, groundwater, and municipal water supply)
700,867.00 cubic meters
Water usage intensity
59.23 cubic meters per million baht of revenue
