Economy
Management of impacts on stakeholders in business value chain
Business value chain
The company always focuses on the importance of stakeholders with operational guidelines to take into account its stakeholders throughout the business value chain from upstream to downstream.
Analysis of stakeholders in business value chain
Shareholders/Investors/Creditors
Needs and Expectations
- Operating performance and business growth
- Good corporate governance and management with transparency
- Payment of appropriate dividends/interests
Communication/Channel
- Annual General Meeting of Shareholders
- Quarterly operational performance report
- Investor meeting
- Analyst meeting
- Disclosure of information through the Stock Exchange of Thailand, website, telephone, email, annual report
Response to Stakeholders
- Disclosure of important and necessary information about the company’s operations
- Good performance under strict and prudent risk management with transparent, fair, and verifiable corporate governance
- Openness for opinions and suggestions
Employees
Needs and Expectations
- Learning and skills development, as well as potential enhancement in line with business changes
- Safety and environmental management at work according to the standards
- Being treated fairly
- Suitable compensation and welfare with opportunities for career growth
Communication/Channel
- Orientation for new employees
- Seminars and trainings consistent with the tasks and specific skills enhancement at work
- Notification of news and information through internal media
Response to Stakeholders
- Awareness of problems and expectations
- Establishment of human rights policy
- Improvement of working environment in accordance with occupational health and safety principles
Customer/Patients
Needs and Expectations
- Quality products/services to meet the needs of customer
- Online channels to serve customer
- Receipt of accurate and clear message with confidentiality of customer’s information
Communication/Channel
- Activities to promote relationships and communication via website, telephone, email, Facebook/LINE
Response to Stakeholders
- Perception and understanding of customer’s needs to deliver products/services that meet real needs
- Acceptance of complaints, suggestions/feedback from customer for development
Partners
Needs and Expectations
- Business operations with transparency, good ethics and conducts
Communication/Channel
- Regular visit to business partners for exchanging ideas and suggestions
- Update of measures for joint operations
Response to Stakeholders
- A process to detect and solve problems in a timely manner
Community and Society
Needs and Expectations
- Control of operations to have no impacts on the community and the environment
- Activities to promote and support the community and society
Communication/Channel
- Participation in volunteering activities
Response to Stakeholders
- Provision of continuous budgetary support for community and social activities
Government
Needs and Expectations
- Legal compliance and other related rules
Communication/Channel
- Provision of ideas and opinions on government regulations and practice guidelines
Response to Stakeholders
- Proper business activities in accordance with the relevant laws and related practice guidelines